At Etherbound, we are committed to ensuring our customers are fully satisfied with their purchases. We stand behind our products with a 30-day money-back guarantee. If you are not completely happy with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Eligible Returns

The following items are eligible for return:

  • Sealed products such as booster boxes, unopened packs, and sealed collectibles.
  • Board games in their original shrink wrap.
  • Model kits in unopened condition.
  • Accessories in their original packaging.
  • Items in mint, unused condition.

Non-Returnable Items

The following items cannot be returned:

  • Opened booster packs or loose cards.
  • Used or played trading cards.
  • Graded cards (unless the grading case is defective).
  • Digital products or redeemed codes.
  • Gift cards or store credit.
  • Custom or personalized items.
  • Items marked as “Final Sale” or “Clearance.”
  • Products damaged due to customer misuse.

Shipping & Fees

We strive to make your return process as seamless as possible:

  • Free Return Shipping: We cover all return shipping costs.
  • No Restocking Fees: We do not charge any restocking fees.
  • Prepaid Return Labels: We will provide you with a prepaid return label for your convenience.

Refund Process

Once we receive your returned item, we will process your refund as follows:

  • Refunds will be issued to the original payment method.
  • Please allow 3-7 business days for us to process the return after we have received it.
  • You will receive an email confirmation once your refund has been processed.
  • Please note that it may take an additional 2-5 business days for your bank to process the refund.

Exchange Policy

  • Direct exchanges are available for the same product.
  • If you would like to exchange for a different item, it will be processed as a return and a new order will need to be placed.
  • Any price differences will be handled accordingly.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us within 30 days of receiving your order.
  2. Email us at contact@etherbound.shop or call us at +1 (704) 343-0148.
  3. Provide your order number and the reason for the return.
  4. You will receive a prepaid return label via email.
  5. Securely pack the items in their original packaging.
  6. Drop the package off at the designated carrier location.

Return Conditions

For a successful return, items must be sent back:

  • In their original, unopened condition.
  • With all original packaging and accessories.
  • Including any promotional items or bonuses.
  • With proof of purchase.

Damaged or Defective Items

If you receive a damaged or defective product, please:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damage.
  • We will offer an immediate replacement or a full refund.
  • There is no need to return the defective item.

Return Address

Etherbound – Returns Department
1933 Park Rd
Charlotte, NC 28203
USA

Contact Us

Etherbound Customer Service

  • Email: contact@etherbound.shop
  • Phone: +1 (704) 343-0148