Introduction

Etherbound (“we,” “us,” “our”) is committed to protecting your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of your data when you visit our website or make purchases from us.

By accessing our website and services, you consent to the data practices described in this Privacy Policy.

Information We Collect

To provide and improve our services, we collect various types of information:

Personal Information:

  • Full name and contact details (email address, phone number)
  • Billing and shipping addresses
  • Account credentials and preferences
  • Communication history with our customer service

Order Information:

  • Purchase history and transaction details
  • Payment confirmations (we do not store complete payment card information)
  • Product preferences and wishlist items
  • Return and exchange records

Technical Data:

  • IP address and device identifiers
  • Browser type and version
  • Operating system and platform
  • Cookies and similar tracking technologies
  • Website interaction data and analytics

How We Use Your Information

We use the data we collect to:

  • Process, fulfill, and track your orders efficiently.
  • Provide exceptional customer support and respond to inquiries.
  • Send order confirmations, shipping updates, and important notifications.
  • Improve our website functionality and user experience.
  • Personalize your shopping experience based on your preferences.
  • Prevent fraudulent transactions and enhance security.
  • Comply with legal obligations and regulatory requirements.
  • Send promotional communications (with your consent).

Cookies & Tracking Technologies

We employ cookies and similar technologies for several purposes:

  • Essential Functions: To manage shopping carts, secure authentication, and session management.
  • Performance Analytics: To understand website usage patterns through services like Google Analytics.
  • Personalization: To remember your preferences and provide a customized experience.
  • Marketing: To deliver relevant advertisements and remarketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact website functionality.

Information Sharing

We respect your privacy and never sell your personal data. We only share information with trusted third parties under specific circumstances:

  • Service Providers:
    • Payment processors for secure transaction handling.
    • Shipping carriers for order delivery.
    • Cloud storage and hosting services.
    • Analytics and advertising platforms.
  • Legal Requirements: When necessary to comply with law enforcement, court orders, or legal processes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal, tax, and accounting requirements, resolve disputes, enforce agreements, and maintain records for fraud prevention.

Security Measures

We implement industry-standard security measures to protect your data, including:

  • SSL encryption for data transmission.
  • Secure server infrastructure.
  • Regular security audits and updates.
  • Limited access to personal information.
  • Compliance with PCI DSS for payment processing.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate information.
  • Request the deletion of your data.
  • Object to or restrict certain processing activities.
  • Receive a copy of your data in a portable format.
  • Opt-out of marketing communications.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at contact@etherbound.shop.

Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.

International Data Transfers

If you access our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

Contact Us

For any privacy-related questions or concerns, please contact us:

Etherbound

  • Address: 1933 Park Rd, Charlotte, NC 28203, USA
  • Email: contact@etherbound.shop
  • Phone: +1 (704) 343-0148